Video analytics for employee support teams
Cinema8’s video analytics help employee support teams understand how users interact with help guides, troubleshooting videos, and onboarding resources. You can monitor completion rates, identify where viewers drop off, and see which topics employees revisit. These insights reveal common pain points, highlight content gaps, and help support teams refine their self-service materials to reduce ticket volume and improve the employee experience.
Trusted by leading brands around the world
Cinema8’s video analytics tools give employee support teams clear insight into how users engage with help videos, onboarding content, or troubleshooting guides. Every view, pause, replay, and completion is tracked automatically, helping teams identify recurring issues and common sticking points. Results can be filtered by topic or audience segment, making it easier to understand employee behaviour and refine support materials. These insights help reduce ticket volume and improve overall self-service effectiveness.
How to use video analytics for employee support
Track how employees engage with support videos and identify topics that need clearer explanations or updated resources.
Upload your support, onboarding, or troubleshooting videos to Cinema8 and organise them into relevant categories. Each view and interaction is tracked automatically for analysis.
Review metrics such as watch time, completion rates, and repeat views. Use filters to identify common drop-off points or topics employees revisit frequently.
Export insights or share dashboards with your support team. Use the findings to refine scripts, update help content, or create new videos that address recurring issues.
Why use Cinema8's analytics for employee support videos?
Cinema8 gives support teams a clear view of how employees interact with help videos, making it easier to identify confusing steps or topics that generate repeated questions. By analysing completion rates, drop-offs, and replay patterns, teams can adjust scripts, update guides, and improve the usefulness of their self-service resources. This helps reduce ticket volume and creates a smoother support experience for employees.
How Cinema8 improves employee support video performance
Identify confusing business processes through completion and drop-off insights
Spot recurring employee issues by analysing repeat viewing patterns
Refine help content to reduce tickets and improve self-service
Analyse where employees pause, rewind, or drop off during troubleshooting or support videos. Cinema8’s analytics highlight processes that may be unclear, allowing support and HR teams to refine instructions, simplify explanations, or targeted follow-up videos that address recurring issues more directly.
Track how new employees interact with software setup or onboarding videos to understand where they struggle. Completion data and viewer behaviour patterns help teams adjust scripts, shorten complex sections, or add additional guidance, improving overall adoption and reducing early-stage support requests.
Review which help videos employees watch most often and which topics generate repeat views. These insights reveal knowledge gaps that lead to unnecessary tickets, helping teams update their hosted support videos and create more effective resources that support employees before they reach out.
See why support teams can trust Cinema8 to understand employee behaviour and strengthen their help videos.
During travel restrictions, Cinema8 proved valuable as a tool. Its platform offered straightforward yet complete tools, allowing us to give virtual demonstrations of our solutions in a secure and efficient way.
Jay Yalung
Art Director, Marketing and E-Commerce / Leica Geosystems
Cinema8 software engaged and motivated students with 360-degree videos at the Tate Gallery, featuring past student projects. Staff support was responsive and helpful with training. A valuable tool for educational institutions.
Chi-Ming Tan
Unit Lead Lecturer LCCA / London College of Contemporary Arts
Cinema8 has been instrumental in compiling all of the videos for a research project on employment for the blind or visually impaired, by offering an easy-to-use web-based platform for building Interactive Videos.
Sarah Moody
Communications Coordinator / Mississippi State University
Cinema8 was chosen for its ease of use and ability to create interactive videos through an intuitive interface. The team received great support and reasonable pricing. leading to a renewal of their partnership. Cinema8's support helped them meet project deadlines.
Michel Sohel
Media Consultant / Eastern Michigan University
Starter
$12
per month billed annually
Everything in Free, plus:
- Lead gen forms with CRM/email integration
- 360 degree interactive video support
- Unlimited screen recording
- Customisable video player
- 1TB bandwidth
Recommended
Pro
$24
per month billed annually
Everything in Starter, plus:
- Sticky hotspots for moving objects
- AI chaptering + SEO metadata
- AI-powered speech search
- Video heatmaps + advanced reports
- 2TB bandwidth
Pro Plus
$84
per month billed annually
Everything in Pro, plus:
- FTP upload for video libraries
- Webhook-based event notifications
- Domain restriction
- Priority + dedicated support
- Unlimited seats