Data Deletion Instructions

Last updated: 28 September 2026

This page explains how to delete the data Cinema8 holds when you connect a streaming account, such as Facebook, to Cinema8 Live, and how to delete your Cinema8 account. It complements our Privacy Policy.

1. What we store when you connect Facebook

When you connect a Facebook account to stream to your profile or to a Page you manage, Cinema8 stores:

• your Facebook user ID and name, so we can show which account is connected;
• the access token Facebook issues to Cinema8, and the permissions you granted;
• for each broadcast you send to Facebook: the target profile or Page ID, the live video ID, the stream URL and key, and the link to the live video.

We use this data only to create, start and end the live broadcasts you schedule, and to show you how many people are watching. We do not sell it or use it for advertising.

2. Disconnect your Facebook account in Cinema8

1. Sign in to Cinema8 Studio.
2. Go to Live > Live Settings > Destinations.
3. Click Disconnect next to your Facebook account.

This immediately deletes the Facebook access token, user ID and name we hold. Facebook destinations saved on individual events stay until you remove them from the event or delete the event. To have them removed as well, send us a request as described in section 4.

3. Remove Cinema8 from your Facebook account

1. On Facebook, open Settings & privacy > Settings.
2. Open Business integrations (on some accounts: Apps and websites).
3. Select Cinema8 Live and click Remove.

This revokes Cinema8's access at Facebook. The access token we hold stops working at once, and Cinema8 can no longer read from or publish to your account.

4. Ask us to delete your data

Email support@cinema8.com with the subject Data deletion request, from the email address of your Cinema8 account. Tell us whether you want us to delete:

• only the data we hold from your connected Facebook account (or another connected platform), including the Facebook destinations saved on your events; or
• your whole Cinema8 account and all data associated with it.

We may ask you to confirm your identity. We complete deletion requests within 30 days and confirm by email when they are done. We may keep limited records, such as invoices, where the law requires us to.

5. Other connected platforms

The same steps apply to YouTube, Twitch and Kick accounts connected to Cinema8 Live: disconnect the account in Live Settings > Destinations, revoke Cinema8's access in that platform's own account settings, or email us to delete the data. For Google accounts, access can also be revoked at myaccount.google.com/permissions.