Purple video player control bar with play button, volume control, progress slider, settings, share, fullscreen options, and Cinema8 logo.

Screen recorder for help centre videos

Cinema8’s browser-based screen recorder and Chrome extension make it easy to create support videos for your help centre. Record step-by-step tutorials, walkthroughs, or troubleshooting guides that show customers exactly what to do. Add AI subtitles to make explanations clearer, and use interactive features like hotspots or branching to guide users through solutions. Videos can be embedded directly into your help centre and updated anytime without breaking links.

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Trusted by leading brands around the world

Cinema8 Customer - UCLA
Cinema8 Customer - Mississippi State University
Cinema8 Customer - Linnaeus University
Cinema8 Customer - Gulbenkian Science
Cinema8 Customer - Eastern Michigan University
Cinema8 Customer - Leica
Cinema8 Customer - Siemens
Cinema8 Customer - Twin
Cinema8 Customer - BAU
Cinema8 Customer - Brim
Cinema8 Customer - Ceinsa
Cinema8 Customer - Diverse Voice
Cinema8 Customer - OpenSky
Cinema8 Customer - Nordex
Cinema8 Customer - AM
Cinema8 Customer - MyTechnic
Cinema8 Customer - Maryfree
Cinema8 Customer - DVI Group
Cinema8 Customer - Hill and Knowton
Cinema8 Customer - QNB
Cinema8 Customer - SOCAR
Cinema8 Customer - UCLA
Cinema8 Customer - Mississippi State University
Cinema8 Customer - Linnaeus University
Cinema8 Customer - Gulbenkian Science
Cinema8 Customer - Eastern Michigan University
Cinema8 Customer - Leica
Cinema8 Customer - Siemens
Cinema8 Customer - Twin
Cinema8 Customer - BAU
Cinema8 Customer - Brim
Cinema8 Customer - Ceinsa
Cinema8 Customer - Diverse Voice
Cinema8 Customer - OpenSky
Cinema8 Customer - Nordex
Cinema8 Customer - AM
Cinema8 Customer - MyTechnic
Cinema8 Customer - Maryfree
Cinema8 Customer - DVI Group
Cinema8 Customer - Hill and Knowton
Cinema8 Customer - QNB
Cinema8 Customer - SOCAR

Cinema8’s screen recorder helps support teams build effective help centre resources that customers can follow with ease. Record tutorials, feature walkthroughs, or troubleshooting steps directly from your browser or Chrome extension. Add captions or AI subtitles to improve clarity, and insert interactive elements like hotspots or branching to guide users through solutions step by step. Videos can be embedded securely in your help centre, and updated anytime without needing to change existing links.

Record your first help video

How to create help centre videos with Cinema8

Record, enhance, and embed help centre videos that show customers exactly how to solve problems step by step.

Step 1

Open Cinema8’s browser-based screen recorder or Chrome extension, then capture tutorials, feature walkthroughs, or troubleshooting guides with screen, audio, and webcam for clear demonstrations.

Step 2

Add AI subtitles to make explanations easier to follow. Insert interactive hotspots or branching steps so viewers can choose the solution path that matches their issue.

Step 3

Publish and embed your video directly in your help centre. Update recordings anytime without replacing links, keeping your support content accurate and up to date.

Why use Cinema8 to create help centre videos?

It’s easy to turn complex instructions into clear, visual guides with Cinema8. Record tutorials, walkthroughs, and troubleshooting steps directly from your browser or Chrome extension, then add subtitles to improve clarity. Interactive elements like hotspots or branching paths give customers control over their learning journey, while secure hosting and easy embedding keep your videos neatly integrated into your help centre. Update recordings anytime to keep support content accurate and reduce repeat support requests.

How Cinema8 supports help centres with screen recording

Interactive hotspots to guide customers step by step

AI subtitles for clarity and accessibility

Update videos without changing existing links

Answer common support questions

Turn FAQs into short videos that walk customers through common issues or tasks. Show each step clearly on screen, add AI subtitles for clarity, and embed videos directly in your help centre articles.

Create FAQ videos
A support team member is making a video for the help centre. They are busy adding subtitles with Cinema8's tools.
Guide users through product features

Record feature walkthroughs that help customers discover and use your product more effectively. Use interactive hotspots to highlight key steps and keep the focus on what matters most in the workflow.

Record feature guides
A help centre video shows a support team member guiding customers through product features.
Simplify troubleshooting steps

Replace long text-based instructions with video guides that walk users through troubleshooting. Add branching steps so viewers can choose the issue that applies to them and follow the correct solution path.

Create troubleshooting guides
Cinema8's branching tools are being used to build a trouble shooting guide for a help centre.
★★★★★

See how support teams could benefit from using Cinema8 to create help centre videos

During travel restrictions, Cinema8 proved valuable as a tool. Its platform offered straightforward yet complete tools, allowing us to give virtual demonstrations of our solutions in a secure and efficient way.

Jay Yalung

Art Director, Marketing and E-Commerce / Leica Geosystems

Cinema8 software engaged and motivated students with 360-degree videos at the Tate Gallery, featuring past student projects. Staff support was responsive and helpful with training. A valuable tool for educational institutions.

Chi-Ming Tan

Unit Lead Lecturer LCCA / London College of Contemporary Arts

Cinema8 has been instrumental in compiling all of the videos for a research project on employment for the blind or visually impaired, by offering an easy-to-use web-based platform for building Interactive Videos.

Sarah Moody

Communications Coordinator / Mississippi State University

Cinema8 was chosen for its ease of use and ability to create interactive videos through an intuitive interface. The team received great support and reasonable pricing. leading to a renewal of their partnership. Cinema8's support helped them meet project deadlines.

Michel Sohel

Media Consultant / Eastern Michigan University

Starter

$12

per month billed annually

Everything in Free, plus:

  • Lead gen forms with CRM/email integration
  • 360 degree interactive video support
  • Unlimited screen recording
  • Customisable video player
  • 1TB bandwidth

Get Starter now

or start 14 days free trial

Pro

$24

per month billed annually

Everything in Starter, plus:

  • Sticky hotspots for moving objects
  • AI chaptering + SEO metadata
  • AI-powered speech search
  • Video heatmaps + advanced reports
  • 2TB bandwidth

Get Pro now

or start 14 days free trial

Pro Plus

$84

per month billed annually

Everything in Pro, plus:

  • FTP upload for video libraries
  • Webhook-based event notifications
  • Domain restriction
  • Priority + dedicated support
  • Unlimited seats

Get Pro Plus now

or start 14 days free trial

Frequently asked
questions (FAQs)

Have another question?

Help centre screen recordings make instructions easier to follow by showing customers exactly what to do instead of relying on text alone. Screen recordings can demonstrate processes step by step, reducing confusion and saving time for both users and support teams. Adding AI subtitles and interactive elements ensures the content is clear, accessible, and engaging, helping customers solve issues faster while lowering the volume of repeat support requests.
Cinema8’s browser-based recorder and Chrome extension allow support teams to record tutorials, feature walkthroughs, or troubleshooting guides in just a few clicks without downloading any extra software. Once recorded, videos are automatically saved to your Cinema8 library where you can add subtitles, make edits, and embed them directly into help centre articles. This simple process removes technical barriers and allows teams to focus on creating useful content for customers.
Cinema8 allows you to update videos without needing to replace or update existing links. This means if a process or feature changes, you can simply edit or re-upload your recording while keeping the same embed code in your help centre article. Customers always see the most up-to-date information, and your team avoids the hassle of constantly replacing links across your knowledge base.
Interactivity allows support teams to guide users through problem-solving rather than just presenting information. With Cinema8, you can add hotspots to highlight important steps, branching paths to direct users toward specific solutions, or quizzes to confirm understanding. These features help customers engage more actively with your content, making it easier to resolve issues independently and reducing the need for direct support.
Cinema8’s subtitle tools make it easy to add captions and AI-generated subtitles to help centre recordings. This supports accessibility for deaf or hard-of-hearing users and also helps those watching without sound. Subtitles can be translated into multiple languages, making help centre content more inclusive for global audiences. Clear, accessible videos ensure every customer can find the support they need without difficulty.