Cinema8 For CRM

INTRO

Customer Relationship Management (CRM) is they key to maintaining customer loyalty, satisfaction, and brand attractiveness. CRM can become even more powerful when its processes and workflows are integrated with interactive video, and each video is personalized to maximize viewer engagement and retention. Cinema8 let’s you unleash the power of interactive video - easily, with minimal costs, and faster than any other solution on the market.

Why You Need Interactive Video in your CRM

CRM is a vital component in the long-term success of any business. The data speaks clearly:

  • An estimated 92% of businesses claim that CRM played an important role in achieving their income goals
  • 47% of CRM users state that CRM technology has an immense impact on their customer satisfaction rate.
  • 92% of customers say they would leave a company altogether after two or three negative interactions.

Interactive video is an indispensable tool to ensure your CRM processes are seamless, engaging, and tailored to customer satisfaction. Cinema8’s user-friendly and easy to use platform lets you create highly engaging and powerful interactive videos to make your CRM experience positive and unforgettable for customers - boosting retention rates, satisfaction, and your overall brand value.

Cinema8 Tools Let You Achieve Total Customer Satisfaction With Interactive Video

Cinema8’s interactivity tools and add-ons help you tailor-make content to boost your customers’ satisfaction. These include:

  • Dynamic text content, to convey information seamlessly.
  • Customised calls-to-action (CTAs) on buttons on the videos or personalizing them to draw attention and clicks.
  • Customer-specific questions that extend on what you already know about the viewer.
  • Questionnaires to direct better the query of the customer, speeding up the CRM process and eliminating long wait times.

And much more. Add all those integrations instantly to your videos with Cinema8’s highly intuitive drag & drop tool, and them to appear inside any workflow, including demand generation, account management, customer support, training or enterprise chat.

Get insightful and actionable data on all your CRM activities

Cinema8 lets you track video engagement and statistics. This helps give sales deals momentum and drive them to close, in addition to helping resolve customer service issues quickly, and make company training sessions more productive. All the data you need is easily and instantly accessible via the Cinema8 Analytics dashboard, for immediate and actionable feedback and strategy definition.

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A Drag & Drop
No-Code Interaction Design Platform With Unprecedented Features

Interactive Video

Turn normal videos into immersive, interactive, and highly engaging interactive experiences. Branching with native video clicks , image clicks , question answers or without any action ? Conditional or Programatic Branching ? Everything is possible within Cinema8

1000+ Design Elements

A constantly evolving library of ready-to-use plug & play module library with customisation options.

360° Video / VR Capability

Add interactivity elements to 360° videos for mobile, desktop, and VR environments. Engaging 360° videos, ideal for 360 virtual tours, orientation programs, showcasing real estate, exploring touristic destinations, and more.

Drag & Drop, No-Code

Users just drag and drop the elements they want onto the video - a simple, direct and fast process, without any coding involved.

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Comprehensive Video Analytics

Tools to collect, analyse, understand, and act upon the data collected from your audience’s engagement with your interactive videos.

AI / Smart Hotspots & Overlays

Use object & motion detection , object tracking machine learning algorithms to create smart interactive video solutions.

Open Development Environment

Cinema8 widget development architecture & open development environment provides users with exceptional flexibility and a developer-driven ecosystem.

Enterprise Grade Video Streaming

Video CDN, VOD, Live Streaming, 360 Video, OTT, Dynamic Audio/Subtitle management and more with Enterprise Grade security options.

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Harness the power of interactive video. Speak to a sales specialist to learn how Cinema8 Solutions can help to grow your business.

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